The Mock Interview template is found in the Exercise Form appendix. After the exercise, you will typically be scored by your interviewer and given feedback in relation to your performance. You are working in the customer support team of a retail firm. Congratulations! You have recently been promoted to the manager of your team over Sarah and because of this she is deciding to move to your competitor. After the role play exercise, your interviewer will give you your score and feedback, which will be included in your overall result from the assessment event. You can find our recommended up-to-date role play exercises here. A role play interview is an exercise where candidates act out a scenario with either a group or an interviewer, to determine how suitable the candidate is for a particular role.. Role plays test how candidates might approach difficult situations that frequently occur in the business world. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Interview Types sections. The goal is to be natural, and act as you would if you got the job and were in the given scenario. Know the role you’re applying for, and think about the different situations and challenges you’d be likely to face. This scenario will allow your new sales hires to get familiar with the most common sales objections they will be faced with on the job. If you know anything about the Interview Guys, you know that we always emphasize the importance of tailoring your responses to the specific company and position you are interviewing for (if you aren’t familiar with our Tailoring Method, you absolutely need to read our Tailoring Method blog article.). You’ll have enough time to prepare a loose structure for your role play, so make sure you take advantage of it. Too many candidates skim through the information and miss out key pieces of context relevant to them. role play interview practice exercises here. Check out Tradeshow Basecamp ™— a guide to having profitable sales conversations at trade shows, exhibits and more. If you go into an interview weak and nervous, and fail to deal with the scenario confidently and professionally, you will be given negative feedback. Pro Tip: Learn about the employer too, including a brief company history, their product range, and their values. Your character will typically aim to reflect yourself in the workplace, as that is what companies are looking for. Been invited to a role play interview? Role play exercises can sometimes cover unusual or seemingly silly scenarios, and it may be tempting to not take the exercise seriously. So take a deep breath, stay calm, and be yourself. A role play would basically consist of 5 main areas: 1. Once you are given the brief (if you are) you will have a short amount of time to read and prepare before you start the exercise. Study your posture and gestures, and try not to “um” and “ah” throughout the conversation. Role play examples. 10 Common Interview Mistakes You Should Avoid Making, 10 Surprising Job Interview Tips You May Not Know. Sales Role Play Scenario #1 – The “I’m-interested-but” customer. Go to an assessment centre at your university, or ask your family and friends to help you prepare. Because of this, your colleague has decided to go work for a main competitor. Persuade Sarah to stay without damaging the reputation of the company. Often one of the interviewers will act the part of a member of the public, colleague or customer, and another interviewer will watch and take notes/assess you. You can usually expect the interview to last around 30 minutes to an hour. You are a door-to-door salesperson and you must persuade the next person that opens their door to buy a refrigerator. Employers will assess your performance in the role play exercise to decide whether you’d be a good fit for the job and company. All rights reserved. You will take a test online: personality, andfood Knowledge. You can impress them by dropping a few relevant facts into your role play! Role play interviews are typically just one step of a broader job selection process or assessment event, which can also include traditional Q&A-style interviews and aptitude tests. Make sure that you know what you are doing in a particular scenario, and make sure to display positive body language. In this time it is vital to read it all the information and not miss out anything. But what if I told you that sometimes role playing creeps into the interview process as well? This will prepare you for the types of scenarios you’ll be given in the role play exercise. Have them pretend to be the Hiring Manager who is interviewing you for a position like one you would be interviewing for in the real job market. Sales role play interview example. Avoid this temptation - interviewers are still testing you, whatever the scenario. Your objective is to persuade your colleague to stay without putting your company’s reputation at risk. Prepare your talking points and the anticipated responses (a flow chart can be useful here). Scenarios typically revolve around a controversy or conflict that you’d be likely to face in the workplace, and will require you to negotiate, reason and use your people skills to get the desired outcome. That means you’re one step closer to getting the job you want. At the end of the day, this is a job interview and the employer wants to get to know you. A customer who bought a ginger beer from one of your stores discovered that it had a dead snail in it after drinking and is now threatening to call the consumer watchdog. There will be different stages during the job application depending on the job you are applying. Usually, a senior member of your company (e.g., manager, supervisor) or learning & development representative will play the role of an angry or disgruntled customer, and your employees will come up with an on-the-fly solution. Interviewers frequently ask interview candidates to assume the role of a specific company employee and ask them how they would approach a hypothetical or real-life situation.